Services & Support
Sinovatio’s product quality and service reputation are built not only on advanced and reliable products, but also on our professional, high-quality and efficient one-stop technical support services for you.
Core Values
Begin with the end in mind and stay customer-centric
Deliver Customer Satisfaction
Provide customers with professional, high-quality and efficient one-stop services
Four Pillars
Expert-level Security Services
20 years of dedicated industry service experience
7×24-hour emergency response support
Diverse training and seminar sessions
After-Sales Service
Domestic & Overseas Technical Coverage
Sinovatio has established an integrated technical support and assurance system with its headquarters technical support center and regional technical support teams. Drawing on local technical teams at home and abroad, it delivers technical support services covering China and key overseas regions.
Multi-dimensional Support Service System
Sinovatio’s frontline technical support engineers deliver prompt responses, with headquarters engineers providing technical backup and R&D & production specialists offering back-end support, forming a multi-dimensional support service system.
On-site Technical Support Service
Sinovatio provides professional and localized on-site technical support services. Upon customer requests, technical support engineers or specialists can arrive at project sites at the earliest opportunity.
Remote Technical Support Service
Sinovatio responds to customer technical service requests within 10 minutes. With customer consent, our technicians can access the remote service network to provide technical support.
Operation & Maintenance Assurance Service
Sinovatio offers on-site operation & maintenance services and major security support as required. Technicians are stationed on duty for timely responses to ensure secure and stable operation of customers’ systems and equipment.
Periodic Inspection Service
Sinovatio provides regular inspection for online operating equipment to proactively identify potential operational risks, lower equipment failure rates, and guarantee stable equipment performance.