Since the day
Sinovatio was established, providing customers with timely and high-quality
service support has become Sinovatio’s basic tenet. The product quality and
service reputation of Sinovatio is not only based on the advanced and reliable
products we provide to our customers, but also depends on the company's
technical strength and the wide range of quality services we provide to our
customers to a large extent. Sinovatio has built a technically competent, multi-level
technical support and customer service team, and experienced expert consultants
which are strong in hardware systems, operating systems, network
interconnection, database, software development and system integration, providing
complete and reliable technical support at all stages in customer's project
cycle.
On the basis of
providing high-quality products, Sinovatio has established a high-quality
technical service team: there are more than 100 technical service personnel in
total, all got a bachelor degree or above, 70% of them have more than 3 years
relevant work experience, many people got network, database, project management
certification. In addition, in order to enable customers to utilize the
company's products more fully and familiarly, Sinovatio also provide a
technically excellent after-sales training team to guarantee training and
technical communication services.
Sinovatio has
established a strict customer service process system: establish project files
and conduct regular inspection services for all projects; Sinovatio Customer
Service Center provides customers with 7*24 hours technical support services,
after receiving customer service requirements, Sinovatio will respond to customer
service within 10 minutes; if remote support cannot solve customer’s problem,
the service staff of the nearby office will be arranged to arrive at the site by
the fastest transportation to provide technical support services and archive the
on-site service report into project file to guarantee the smooth operation of customer’s
projects.
In the past ten
years, Sinovatio has accumulated rich experience in technical services and
technical support in project implementation. By the end of 2017, Sinovatio’s
technical service team has finished the implementation of thousands of project
contracts. In recent years, it has completed the installation, debugging,
developing, maintenance and training for the contract amount which adds up to hundreds
of millions RMB. Sinovatio's customer technical services will try its best to
protect the customer's investment and ensure the success of the customer's
business.
In order to
improve the ability of maintenance personnel to troubleshoot and guide
customers to independently eliminate project-related faults, in the on-site
project execution and project maintenance service phase, Sinovatio will provide
various training and seminars related to routine maintenance of the project
according to the actual situation of the customer, including on-site training,
short-term training, maintenance seminars and other services; training content
includes computer basic knowledge, network knowledge, product knowledge of Sinovatio
equipment.
The basic goal of the Sinovatio technical service is to make customers satisfied.
Provide customers with timely、high quality service support
Make customers satisfied
We will continue to provide customers with information system knowledge, computer network technology and technical advice to enable customers to succeed in a competitive environment.
We strive to satisfy our customers and consistently believe that customer satisfaction is far more important than business competition.
For the sake of customers, dedicated to customer service
Address:No.888, Zhengfang Rd., Jiangning District, Nanjing, P.R. China
Email: sales@sinovatio.com