In the early stage of project construction, Sinovatio provides pre-project consulting services for customers, and analyzes and demonstrates the prospects and effects of project construction with customers according to the current situation of customers. Sinovatio project construction’s elite team will give the customers an analysis of the fund, scale and benefit of the project, and will complete the project’s consulting services including preliminary construction goals, construction solutions and construction scale, etc.
Sinovatio provides on-site technical support services for the project implementation. According to the progress of the project implementation, the technical personnel who are proficient in the project construction will strictly follow the relevant provisions of the project and the requirements of ISO9001 for engineering survey, equipment installation, software debugging, on-site training, cutover and acceptance, complete the project implementation with the fastest speed and superb technical ability, shorten the project’s time to commercial launch as soon as possible.
Customers can submit technical service requests to Sinovatio by telephone, fax or e-mail. With the cooperation of customers, Sinovatio can log in the equipment through the remote service network to provide technical support services to guide customers to deal with related issues.
When telephone support and remote technical support cannot solve the on-site problem, Sinovatio provides on-site support service, sends professional technical service personnel to the site to provide technical services in time; the service activity and results will form a document, and a technical service report will be generated for the customer for future use.
Sinovatio provides customers with comprehensive technical material, including equipment installation manual, user configuration manual, equipment structure diagram, equipment’s basic parameter material, equipment wiring scheme, equipment power consumption size, equipment port table, equipment configuration content, and other necessary written and electronic technical materials. All the relevant materials will be issued to the customer right now once updated.
Sinovatio constantly improves and revises the original functions of the equipment, develops new functions, and promotes the continuous upgrading of products. Sinovatio will provide equipment upgrade services based on customer’s needs. Before the upgrade, Sinovatio provides instructions to make strict requirements for data backup, upgrade failure and rollback to the previous version, post-upgrade observation and confirmation; for some major project upgrades or under customer’s specific requirements, Sinovatio will arrange on-site support.
Sinovatio provides regular inspection services for online running equipment, discovers hidden dangers in running equipment timely, reduces the odds of equipment failure, and thus ensures stable operation.
When the customer has special equipment safety requirements (flood season, major events, holidays, unexpected situations, etc.), Sinovatio provides on-site duty support services to assist customers in the execution and protection of key tasks. Sinovatio's on-duty technical service personnel provide technical support, technical consulting, technical problem tracking, routine maintenance guidance, technical troubleshooting and other services on site.
Address：No.888, Zhengfang Rd., Jiangning District, Nanjing, P.R. China