In the early stage
of project construction, Sinovatio provides pre-project consulting services for
customers, and analyzes and demonstrates the prospects and effects of project
construction with customers according to the current situation of customers.
Sinovatio project construction’s elite team will give the customers an analysis
of the fund, scale and benefit of the project, and will complete the project’s consulting
services including preliminary construction goals, construction solutions and construction
scale, etc.
Sinovatio provides
on-site technical support services for the project implementation. According to
the progress of the project implementation, the technical personnel who are
proficient in the project construction will strictly follow the relevant
provisions of the project and the requirements of ISO9001 for engineering
survey, equipment installation, software debugging, on-site training, cutover
and acceptance, complete the project implementation with the fastest speed and
superb technical ability, shorten the project’s time to commercial launch as
soon as possible.
Customers can submit technical service requests to Sinovatio by telephone, fax or e-mail. With the cooperation of customers, Sinovatio can log in the equipment through the remote service network to provide technical support services to guide customers to deal with related issues.
When telephone support and remote technical support cannot solve the on-site problem, Sinovatio provides on-site support service, sends professional technical service personnel to the site to provide technical services in time; the service activity and results will form a document, and a technical service report will be generated for the customer for future use.
Sinovatio provides
customers with comprehensive technical material, including equipment
installation manual, user configuration manual, equipment structure diagram,
equipment’s basic parameter material, equipment wiring scheme, equipment power
consumption size, equipment port table, equipment configuration content, and
other necessary written and electronic technical materials. All the relevant
materials will be issued to the customer right now once updated.
Sinovatio constantly improves and revises the original functions of the equipment, develops new functions, and promotes the continuous upgrading of products. Sinovatio will provide equipment upgrade services based on customer’s needs. Before the upgrade, Sinovatio provides instructions to make strict requirements for data backup, upgrade failure and rollback to the previous version, post-upgrade observation and confirmation; for some major project upgrades or under customer’s specific requirements, Sinovatio will arrange on-site support.
Sinovatio provides
regular inspection services for online running equipment, discovers hidden
dangers in running equipment timely, reduces the odds of equipment failure, and
thus ensures stable operation.
When the customer
has special equipment safety requirements (flood season, major events, holidays,
unexpected situations, etc.), Sinovatio provides on-site duty support services
to assist customers in the execution and protection of key tasks. Sinovatio's
on-duty technical service personnel provide technical support, technical
consulting, technical problem tracking, routine maintenance guidance, technical
troubleshooting and other services on site.
Address:No.888, Zhengfang Rd., Jiangning District, Nanjing, P.R. China
Email: sales@sinovatio.com